Subscription & Service Level Agreement

1. The Parties & Agreement

This Subscription & Service Level Agreement (the "Agreement") is entered into between HeadHonta Technologies Limited, a company incorporated in the Federal Republic of Nigeria ("HeadHonta", "we", "us"), and the subscriber ("Customer", "you").

By completing subscription checkout, clicking to accept, or using the Service, you agree to be bound by this Agreement together with our Terms of Service and Privacy Policy, incorporated here by reference. Where you accept on behalf of an organisation, you represent that you are authorised to bind that organisation.

2. Definitions

• "Service" — the cloud-based recruitment and hiring platform at headhonta.com and its subdomains, including the web application, browser extension, APIs, and related features.
• "Customer Data" — all data and content (including candidate and applicant personal data) submitted to or processed through the Service by or on behalf of the Customer.
• "Authorised Users" — the Customer's employees, contractors, or agents permitted to access the Service.
• "Subscription Term" — the period for which the Customer has paid to access the Service, including renewals.
• "Plan" — the tier of Service (Free, Starter, Professional, or Enterprise) selected by the Customer.
• "Uptime" — the percentage of time in a calendar month that the Service is available, as defined in Section 8.

3. The Service

HeadHonta provides a Software-as-a-Service recruitment and hiring platform delivered over the internet on a subscription basis. Depending on the Plan, the Service includes multi-board job posting and pipeline management; candidate sourcing, invitations, and screening; AI-assisted evaluation, matching, and scoring; the Interview Assistant; the in-app AI Assistant; outreach sequences and automations; and programmatic API access.

The Service is provided on a continuous, recurring basis for the duration of the Subscription Term. No physical goods are delivered; value is rendered through ongoing access to the hosted platform. HeadHonta grants the Customer a non-exclusive, non-transferable right to access and use the Service during the Subscription Term, for the Customer's internal hiring operations and subject to the Plan's usage limits.

4. Subscription Plans, Fees & Usage Limits

Plans are priced in USD and charged in Nigerian Naira (NGN) at the prevailing exchange rate at the time of each billing cycle, processed via Paystack.

Annual plans are billed for ten (10) months, granting two months at no charge. Usage limits reset at the start of each monthly billing cycle; usage beyond Plan limits may be rate-limited or require an upgrade. HeadHonta may adjust published prices on renewal with at least thirty (30) days' prior notice; committed terms are unaffected for their duration.

5. Billing, Renewal, Taxes & Refunds

Subscriptions renew automatically at the end of each billing cycle until cancelled. Fees are processed through Paystack on each renewal date using your stored payment method, and you authorise recurring charges for the duration of the subscription. Fees are anchored in USD and charged in NGN at the prevailing rate on the billing date, so the NGN amount may vary between cycles.

Fees are exclusive of applicable taxes, which are the Customer's responsibility except for taxes on HeadHonta's net income. You may cancel at any time from account settings; access continues until the end of the paid period. Fees already paid are non-refundable except as required by law or under the service-credit remedy in Section 8. If a charge fails, HeadHonta may retry and may suspend or downgrade the account if payment is not received within a reasonable cure period.

6. Term & Termination

This Agreement begins on the Effective Date and continues for successive billing cycles until terminated. Either party may terminate for material breach if the breach remains uncured thirty (30) days after written notice. HeadHonta may suspend or terminate immediately for non-payment, violation of the Acceptable Use provisions, or where required by law. On termination, your right to access the Service ceases; HeadHonta will make Customer Data available for export for thirty (30) days, after which it may be deleted in accordance with the Privacy Policy and applicable retention rules.

7. Customer Responsibilities & Acceptable Use

You are responsible for the activity of your Authorised Users, for keeping account credentials confidential, for the accuracy and lawfulness of Customer Data, and for obtaining all consents required to process candidate and applicant personal data through the Service.

You shall not, and shall not permit any user to: misuse, resell, or sublicense the Service; reverse-engineer or copy the Service; upload unlawful, infringing, or malicious content; attempt to gain unauthorised access; or use the Service to send unsolicited communications in violation of applicable law.

8. Service Levels (SLA)

For paid Plans, HeadHonta targets a monthly Uptime of at least 99.9%, measured as the percentage of minutes in a calendar month that the core Service is materially available, excluding Excluded Downtime.

Excluded Downtime means: (a) scheduled maintenance announced at least twenty-four (24) hours in advance; (b) emergency maintenance; (c) outages caused by factors outside HeadHonta's reasonable control, including failures of third-party providers (e.g. payment, AI, or hosting providers), the public internet, or Force Majeure events; and (d) the Customer's own equipment, software, or misuse.

Service credits. If monthly Uptime for a paid Plan falls below the commitment, you may request a service credit applied to a future invoice:

Credits must be requested in writing to info@headhonta.com within thirty (30) days of the affected month. Service credits are your sole and exclusive remedy for any failure to meet the Uptime commitment, are not redeemable for cash, and do not apply to the Free Plan. HeadHonta performs routine maintenance during low-traffic windows and will use reasonable efforts to give advance notice of any maintenance expected to cause material disruption.

9. Support

Support is provided by email at info@headhonta.com. HeadHonta uses commercially reasonable efforts to respond within the following target times during business hours (West Africa Time, Monday–Friday, excluding public holidays):

Response targets describe time to first response, not time to resolution. Enterprise Plans may include enhanced support terms agreed separately.

10. Customer Data, Privacy & Data Protection

As between the parties, you retain all rights in Customer Data, and grant HeadHonta a limited licence to host, process, and transmit it solely to provide and improve the Service. For candidate and applicant personal data, you act as the data controller and HeadHonta acts as the data processor, processing such data only on your documented instructions and as described in the Privacy Policy.

HeadHonta processes personal data in accordance with the Nigeria Data Protection Act 2023 and other applicable data-protection law. Customer and candidate data is handled confidentially and is not sold or disclosed to third parties except as necessary to provide the Service (including the subprocessors in Section 11) or as required by law. You authorise HeadHonta to engage subprocessors, for whose compliance HeadHonta remains responsible. HeadHonta will notify you without undue delay upon becoming aware of a personal-data breach affecting Customer Data. On termination, Customer Data is exportable for thirty (30) days and thereafter deleted or anonymised per the Privacy Policy.

11. Security & Third-Party Services

HeadHonta maintains administrative, technical, and organisational safeguards designed to protect Customer Data, including encryption of credentials and data in transit, access controls, tenant isolation, and regular review of its security posture. The Service relies on reputable third-party providers, including Paystack (payment processing), cloud hosting and storage providers, and AI model providers used to deliver AI-assisted features, each bound by its own terms and data-protection commitments.

12. Confidentiality

Each party may receive confidential information of the other. The receiving party shall use it only to perform under this Agreement, protect it with reasonable care, and not disclose it except to personnel or subprocessors with a need to know who are bound by confidentiality obligations. This does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

13. Intellectual Property

HeadHonta and its licensors own all rights in the Service, including all software, models, designs, and trademarks. No rights are granted except the limited access rights set out here. You own Customer Data; HeadHonta may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service. If you provide feedback, HeadHonta may use it without restriction or obligation.

14. Warranties & Disclaimers

Each party warrants that it has authority to enter into this Agreement. HeadHonta warrants that the Service will perform materially in accordance with its documentation during the Subscription Term.

Except as expressly stated, the Service is provided "as is" and "as available". HeadHonta disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-assisted outputs are decision-support aids and may contain inaccuracies; you are responsible for human review of hiring decisions and for compliance with applicable employment and anti-discrimination law.

15. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Each party's total aggregate liability arising out of or related to this Agreement is limited to the Fees paid or payable by the Customer in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply to liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

16. Indemnification

You shall indemnify HeadHonta against claims arising from Customer Data, your use of the Service in breach of this Agreement, or your violation of applicable law (including data-protection and employment law). HeadHonta shall indemnify you against third-party claims that the Service, as provided, infringes that third party's intellectual-property rights, subject to the limitations in Section 15.

17. Modifications

HeadHonta may update the Service and these terms from time to time. Material changes that adversely affect you will be notified with reasonable advance notice (at least thirty (30) days where practicable). Continued use of the Service after a change's effective date constitutes acceptance.

18. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles. The parties shall first attempt to resolve any dispute in good faith. Failing resolution within thirty (30) days, the dispute shall be finally settled by arbitration in Lagos, Nigeria under the Arbitration and Mediation Act 2023, conducted in English. The courts of Lagos State have jurisdiction over any matter not subject to arbitration.

19. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, labour disputes, internet or utility failures, or failures of third-party providers.

20. General Provisions

This Agreement and the incorporated Terms constitute the entire agreement between the parties and supersede all prior understandings on its subject matter. Neither party may assign it without the other's consent, except to a successor in a merger or sale of substantially all assets. Notices to HeadHonta are sent to info@headhonta.com; notices to you are sent to your account's registered email. If any provision is held unenforceable, the rest remains in effect, and a waiver is effective only if in writing. The parties are independent contractors; nothing here creates a partnership, agency, or joint venture.

HeadHonta Technologies Limited · headhonta.com · info@headhonta.com